General Information


Email Orders or Quote Requests

Please include the following information when sending email:

  1. Your name and contact information
  2. Company name, address, and telephone numbers
  3. Note whether request is for a quote or an order
  4. Material
  5. Item Number
  6. Size
  7. Quantity
  8. Colors, including names and numbers (i.e. #19 Fire Red)
  9. Note whether art is to be positive or reverse

When your email order or quote is received, a system response will be emailed back. If you do not receive this confirmation within a period of one hour after sending the file, please resend the file. To assure we can accurately view your art, send a jpeg or pdf file along with your vector art. See Appendix A for additional art guidelines.


Cancellations

There will be no cancellation charges if the order is cancelled before the artwork is started. There will be a $47.00 (net) minimum charge if the order is cancelled after the art has been started but prior to production. An order cannot be cancelled if production has started.


Art Preparation

There are no art charges for orders with approved digital art or for factory art preparation of copy set in standard typestyles. If artwork requires rework, extensive typesetting or design add $48.00 (C) on the first order only. Contact your customer service representative for complete details. Additional charges may be required to complete the work. To create your own artwork, follow the complete guidelines found in Appendix A.


Copy/Color Changes

Copy or color changes may be used to combine lots for quantity savings. Add$38.00 (E) per each change. Copy andcolor changes can not be combined on the same order. Changes must be in multiples of the minimum quantity shown for the item ordered. If more than 5 color or copy changes are needed for your order, contact your customer service representative to review.


Numbering/Barcodes

Numbering and barcodes are available on items other than those shown in the catalog. Call or write for pricing and styles. We do not guarantee that there will not be any missing numbers.


Non-Standard Quantities

Any order calling for quantities between standard catalog quantities will be priced at the lower quantity price. Example: An order of 800 will be priced at the 500 quantity price.


Overruns/Underruns

Due to the difficulty of manufacturing to exact quantity requirements, a shipment of 5% over or under the quantity ordered will constitute a complete order and will be billed accordingly.


Less Than Minimums

If your order requires a quantity that is less than what is found in the catalog, please call or write for pricing.

Political Orders

The client is responsible for including required funding declarations for political advertising. Each state has different laws regarding political advertising and appropriate copy must be supplied with your order.


Halftones

Screens/Halftones of a color will require an additional charge of $30.00 (E). Both new and repeat orders are subject to halftone charges.


Production Times

Production times are approximate and are listed for each item on each catalog page. Specific ship dates must be confirmed with our Customer Service Department. If a proof is needed, production time will begin after the proof has been approved and returned. Additional or extended processes will increase standard production times.


Repeat Orders

Identify repeat orders with the previous order number and year it was produced. Orders are retained on file for two years. A sample may be needed and art charges may apply for orders more than two years old.


Rush Service

We will, for an additional charge, produce anorder in less than normal production time.Charges and availability vary depending oncurrent workload, item involved and complexity of art. We also offer several Kwik-Ship items.


Shipping Policies

Indicate your preferred shipping method. Ifno instructions are given, we will shipgroundfreightvia our standard carriers. If motorfreight shipments are required using standard40" x 48" pallets, there will be a skiddingcharge of $15.00 (net) for the necessary packing and banding. Orders requiring a larger pallet will incur a $70.00 (net) skidding charge. We ship all orders prepaid, unless requested otherwise.


C.O.D.’s

An additional $7.00 (net) charge will be added to all C.O.D.’s to cover handling charges in addition to the C.O.D. charges assessed by the shipping company.


3rd Party Freight

Handling charges will be added to all orders requesting 3rd party freight billing.


Split Shipments

For a split shipment there will be an additional $6.00 (net) charge for each destination after the first.


F.O.B. Point

All prices are F.O.B. our plant in Kansas. We are not responsible for orders lost or damaged in transit.


Product Use

No items offered are designed or intended primarily for children 12 years of age or younger. We reserve the right to use all products in advertising, on displays and as samples unless otherwise clearly specified in writing at the time an order is placed. All registered trademarks and trademarks shown are the property of their respective holders.